How can I order online?
Just select your products, add to basket and proceed to checkout.
Do I have to have a PayPal account to purchase off the site?
NO you don’t. We use Paypal as a payment gateway so you can use your credit or debit card as well as a Paypal account (if you have one). The option to pay by card only is given through the checkout process. Just select the 'Pay By Credit/Debit Card' option. All you then do is enter your personal details as you would with any online checkout.
Can I change my order?
Once the order has been confirmed, we can only accept changes to it within 2 hrs of being placed. Call 01270 446250 with your order number/reference number, or email firstname.lastname@example.org
Can I return my order?
You can return the goods if they have not been opened and are returned in their original condition. Please refer to our Terms and Conditions for further information.
What if there is a problem with my order?
Please get in touch with our Customer Service Team. See our Contact Us page for contact details.
How do I receive my goods?
We deliver to all UK destinations. Please give your UK address in the order form when ordering your goods. Deliveries are made by DPD.
How do I know these are genuine Magformers?
This site is owned and operated by Magformers UK Ltd, a company registered in the UK and the owner of the Magformers brand. All stock is held in our UK warehouse, packaged and dispatched by our own in-house team.
What product guarantee/warranty is there?
We offer a 90-day warranty against defective parts. No part should break or fail to work through natural fair use.
Do you sell spare parts?
We do carry a small stock of spare shapes and accessories. Email email@example.com with any request and we will always try and help locate a replacement. There may be a small charge for the piece and/or postage, but we try to keep this to the absolute minimum.
Do you ship overseas?
We do not ship outside of the UK for standard orders placed through the website. We do occasionally fulfil bulk purchases for customers who do not have a Magformers distributor/outlet in their own country or territory. If you are interested in this service, please email firstname.lastname@example.org